I deal with a large amount of people every day in regards to samples and getting information, these people in the marketing team have really large turn over off staff though. I’m not exactly sure why but it seems that they’re jumping from one company to another all the time.

Since the Global Finical Crisis hit though people are staying in their jobs for longer which has been fantastic as it’s given us a chance to really build stronger than ever relationships with the people we deal with.

Recently though one company bought in a new contact window for me, it wasn’t because the old person left but more so to help with the work load. Dealing with someone new doesn’t bother me I’ve done it so many times in the past. This one though is a complete pain, I’m not sure if it’s lack of experience in the industry or she just really has no idea what she’s doing but getting samples and having a conversation about current products is just painful.

A prime example was me getting a HD 5830 sample out of the company, normally I don’t even have to ask. I’m dealing with someone new though so I went to organise one. I don’t get a reply, so I talk to my old contact window and my new one comes back with the specifications of the model. If this person took the time to actually look at TweakTown she would’ve known that I already reviewed the reference model; specifications don’t help me. I need samples!

I’ve dealt with some of the best people in this industry and after being in it for so long it’s extremely frustrating when you get someone new in who doesn’t know what they’re doing. I understand that people need to learn the ropes. I don’t have time for that though, with 26 reviews already done this year I don’t have time to chase, chase, chase!

I’m now at the point where I don’t even want to deal with the company because it’s just so painful. Instead I’m using my old contact window which is a pain in the ass for me and a pain in the ass for her as she already has a large list of websites to look after.

These companies need to either train the people for longer before getting into the job or just hire people with more experience. There’s so many in Taiwan that know what they’re doing that it just seems stupid in day and age that I’m dealing with people who don’t know what’s going on.

Hopefully the problem gets sorted but this would be a good opportunity for companies who don’t get a lot of reviews from me to really pounce on the opportunity.